Frequently Asked Questions

To reserve your property (and prevent anyone else booking it for the same dates) we ask you to pay a 35% deposit. But we won’t charge your card until we’ve sent you a booking confirmation, which normally takes about 48 hours. Please note that the deposit is non-refundable, except where the property is unavailable (in which case we’ll refund you in full). We recommend you take out holiday insurance – just in case the holiday gremlins find a way to keep you at home. 

The final amount must be received 12 weeks prior to your arrival date otherwise we reserve the right to cancel the booking and re-let the property. 

To reserve your property (and prevent anyone else from booking it for the same dates) we ask you to pay a 35% deposit. But we won’t charge your card until we’ve sent you a booking confirmation, which normally takes about 48 hours.

If you let us know more than 12 weeks before your intended departure date, then we’re happy to refund you the balance of your holiday. Unfortunately, we’re not able to refund the deposit you paid to secure your booking.

Don’t worry – it’s all to do with the exchange rate. The price may change because the owners of your property charge in Euros and the exchange rate has fluctuated slightly since you paid your deposit. This has affected the final balance by a small amount.  The rate can go up or down, so fingers crossed your final bill is a little bit less than we originally quoted. If you wish to fix the price, simply pay for your booking in full at the deposit stage.

Just in case you do a Keith Richards and start throwing tellies out the window! As long as you leave the place clean, tidy and in the same condition as the beginning of your stay, the property owner or Oliver’s Travels will return your security deposit shortly after your holiday is over.

By confirming a booking you authorize us to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some owners require their security deposit to be paid locally or in advance of arrival (you will be notified if this is the case).

Yes! You can always find offers on the Plenty of Villa’s website. The full list is available on our homepage under Special Offers but you’ll also see discounts and extras (marked by an orange ‘special offer’ banner) on properties as you browse through the site.

Exchange rates fluctuate all the time. In order to minimize any impact to you, we use the most competitive rates available, which are typically better than you would receive directly from your bank.

From personal experience, we’d recommend heading to Just Travel Cover. It’s easy to use and you’ll have a great deal in a jiffy.

When you book with Plenty of Villa’s, we send you a confirmation of the cost. That is all you’ll be asked to pay. The only exception to this is either:- Where your property is charged in Euros and there’s been a fluctuation in the exchange rate

– Or the property owner asks for a security deposit (which you’ll get back at the end of your stay)

– Please note you may also be charged to use heated swimming pools, energy costs and for end of stay cleaning. Do read the terms and conditions of your chosen property very carefully to avoid any surprises! Many properties will also offer a range of extras, from catering to guided tours, and there may be charges for these. But it’s important to stress these are optional extras. Please read the terms and conditions of your property carefully before booking.

VAT where applicable is included in all our quoted prices unless stated otherwise.

ATOL bonding relates exclusively to package holidays (accommodation with flights, car hire etc). We offer ‘accommodation only’ so an ATOL bond requirement does not apply.

For security reasons, we don’t publicize the exact address details of any of our properties. What we do show is the nearest village or town so that you can start thinking about travel arrangements and hunting out amazing things to do nearby. Once we’ve confirmed your booking with the owner, we will send you the full street address. But it’s probably best to wait until then before committing to any flight or travel arrangements.

Sometimes, to keep the property’s address private we have to change the name as well. We try to choose names that reflect the property’s history, character and setting so that you can still get a good idea of its style and story. Once we’ve confirmed your booking, we’ll send you the property’s real name and full address.

Just click on the ‘Location’ tab on the property that’s caught your eye – all the information you need should be there. If in doubt, get in touch with our knowledgeable concierge team and they’ll point you in the right direction.

It depends on where you’re going and how much exploring you want to do on your holiday – if your idea of exertion is walking from the sun-lounger to the pool and back, then a car’s probably unnecessary. But do bear in mind our properties are sometimes set in remote rural areas where a set of wheels would come in handy, especially if you fancy a day trip somewhere exciting. We recommend Holiday Extras. They search thousands of destinations to bring you the best holiday car rental, so you don’t have to. And with no added commission, we can save you time and money.

Yes! Whether you’re looking for an in-house chef for the week, a dream snorkeling trip or private golf lessons, we can help you book activities and trips – leaving you more time to relax. To find out more, fill out our Concierge Form and we’ll work our magic. Please note that the free concierge service is only available for holidays, and does not apply to weddings or any other event.

Should you want catering for your party (either for a special evening or throughout your stay) this can usually be arranged. Many of our properties can provide three prepared meals daily, while others might offer a welcome dinner on the first night or the option to hire a chef for the duration of your holiday.

Yes! We’ve got a whole section on the site dedicated to properties where you can tie the knot. You may be able to get married at other properties too, so if you fall in love with a place and have your heart set on getting married there, let us know. If you need a hand planning for a wedding abroad, we also offer a dedicated wedding consultancy service. You can find out more by giving us a buzz on XXXXXXXXXXXX

We can certainly help! Once you’ve booked your villa, head on over to our flights hub for all the important travel details. If you need any assistance, kindly submit a Concierge Form.

We can organize this once your booking has been confirmed. For costs and details, kindly submit a Concierge Form.

Yes! Whether you’re looking for a live-in nanny or just someone to help for a few hours we can take care of your needs. Once your booking is confirmed, kindly submit a Concierge Form and we’ll get back to you shortly.

Your wish is our command. We can help make your ideas come to life or we can come up with some suggestions, such as pampering (massages, manicures etc), wine tours, or any other local activities. For details, kindly submit a Concierge Form – we’ll be in touch soon!

90% of our customers are families or groups of families, so the vast majority of our properties are child-friendly. If there’s anything about a property that we feel isn’t particularly suited to kids, we’ll say so in the property overview or the terms and conditions – but if you’re not sure about something, get in touch with our concierge team who can answer all your questions.

In short, yes. Some owners make an exception for babies and children up to the age of two, though. If you want to find out more about a specific property, get in touch with our concierge team.

Some properties are very happy for you to bring the pooch while others would rather you didn’t. That said, although sometimes they are allowed, they are sometimes (usually) on request only and subject to the owner’s prior agreement.

We define a pool to be ‘child safe’ when it has one or more of the following features:

• Safety cover 
• Fenced or gated
• Alarm

Every property is different so please enquire to understand the specific safety measures that each pool has. Please also note that we act as Agents to the holiday Principal so the ultimate responsibility for the safety provision of the pool lies with the owner/property manager stated on your booking confirmation.  In France and some other EU countries, in-ground pools are legally required to have a barrier, security alarm or cover, however not all countries have such laws.

Lots of the pools in our portfolio of luxury villa rentals are heated, and some can even be heated especially for you, for a fee. 

The temperature of the water is reliant on its heating system, the weather and the outside temperature. A heated pool will usually make swimming more pleasant during the months when you would use a pool, but in cooler weather the water will not necessarily be warm.

The period when a swimming pool is open may vary depending on the property, the region, the weather at the time and even if a pool is open as cooler months may not be suitable for swimming.

For all ‘accommodation only’ bookings, your contract will be with the owner/supplier/principal of the property. When making your booking we will arrange for you to enter into a contract with the property owner. Your booking with us is subject to agency terms and conditions and the specific booking conditions of the owner you contract with.

Not always, so it’s best to do some local research before you head off on your holiday. But we can also help point you in the right direction, just get in touch with our concierge team and they’ll do their best to sort out some fun activities.

All of our properties are entirely different, some owners will be totally on board and others won’t. 

They vary, but as all of our properties are chosen for their style and comfort so catching zees shouldn’t be a problem wherever you stay. 

It’s normally Saturday in the peak season but very occasionally it will fall on Friday & Sunday. Change-over days tend to be fixed during school holidays and summer months, but you may find owners are more flexible in the quieter seasons.  Check-in is usually from 4pm and you can check-out by 10am on the day of departure – please note, some owners apply charges outside of these hours. 

Almost all our villas in the Caribbean have air conditioning, as do some of our newer European villas. Chateaux and traditional villas tend to be more old-fashioned about climate control and rely on thick stone walls to keep things cool. 

We record our calls for training and monitoring purposes and to improve the quality of our service.