Are AXS Premium tickets sold for every event? The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Please consult the seller fee information found within our Service. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Almost fell for the scam myself until I saw this. I don't see why I should have to do the legwork on this one. Please read this Agreement carefully, because it is a contract that affects your legal rights. Therefore, we ask for: A completed medical confirmation form. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . I realised I was too late for the standard entry tickets, as they had all sold out. Yes - If customer is prevented from attending because of a government mandate, this is covered. Please be advised we will require a copy of the death certificate to be attached. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. File a Claim | Allianz Global Assistance - Allianz travel insurance If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. How do I get my AXS Premium tickets once I complete my purchase? Date on which medical attention was first sought for illness/injury? You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Request ID: 7a29b9b3cc1be708. If I have XCover ticket insurance and miss an event, can I get a refund? Performed analyses related to call center and ticket insurance costs. This tracks your activity using third party cookies. We hope that you have a great time at the show. Besk vr hjlpsida fr mer hjlp och support. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. If you are unable to find tickets or parking rights, please check back again. Request ID: 7a29b98f6d472a62. I bought these from AXS . Buying Tickets - AXS Help Center Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Articles in this section - AXS Help Center BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. What is delivery delay/ticket printing suppression? - AXS Help Centre And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. AXS | Reviews | Better Business Bureau Profile But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . email from them: "Thank you for contacting AXS. Ad . Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. . If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. All fees and charges relating to your transaction will be disclosed to you during the purchase process. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. You are solely responsible for making a purchase, based on the information provided on our Service. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Occasionally, we may require that the physical ticket is sent to us. So I decided to treat myself and girlfriend to VIP tickets. When it's time to go home, all combo lock deposit refunds are issued quickly. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. A scan or clear photograph sent by email is acceptable. Congratulations! We notice that your web browser is out-of-date. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Venue/Event Specific Terms and Conditions. Any restrictions on transfer or resale will be communicated to you (e.g. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. x. Cookie Notice A scan or clear photograph sent by email is acceptable. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. Reporting Fraud. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Event date, time, talent, participants and rosters are subject to change without notice. Below are some pointers we hope you'll find useful! In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Spent most of yesterday trying for the new show tickets. PROMOTION RESTRICTIONS. ADDITIONAL TERMS. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. All applicable fees and charges will be disclosed prior to completion of your purchase. Uber Insurance Card Or Enrollment Form - All Insurance FAQ For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. You are viewing the PayPal Community Archives. Reply from AXS UK. AXS (@axs) / Twitter In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. PSA: Be careful using AXS when purchasing your tickets Are you looking for comprehensive cover for Covid cancellations? Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. We need you to provide specific evidence of illness or injury for the ticket holder affected. You must supply the required Payment Method and/or other personal information in order to complete your purchase. AXS refusing to refund ticket cancelation insurance - PayPal Community This policy will apply regardless of how the error occurred. Problem is I cant attend the event anymore :( so I cant get a refund. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Klicka hr fr att kontakta oss. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. We will need these documents as part of the application process and cannot process a refund without them. Click here. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. There are no suggested results at this time. mail axs qr code for multiple tickets - veracitylogic.com Can I get my money back for cancelled or postponed events? Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Violation thereof is grounds for revocation, seizure or cancellation without refund. All photography, filming and other recordings of the event are PROHIBITED. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Ticket T's and C's | The O2 Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. 1999-2023 PayPal, Inc. All rights reserved. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. If they pay you now, there's no insurance for them if the new owners are refused entry. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Because almost every single time I go through them, its a battle to obtain my ticket. AXS is not responsible for the acts or omissions of any venue or Client. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. TicketPlan | Ticket Refund Protection Privacy Policy. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Thank you for taking the time to let the people know. Supporting documents are preferred in English. Events may be postponed or canceled for a variety of reasons. (United States) You should base your purchase decision solely on the information provided. Do Not Buy Ticket Insurance From Ticketmaster/Allianz Official Tickets and Your Source for Live Entertainment | AXS.com It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Seller fees on the Service may vary. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Press J to jump to the feed. Cant get ticket refund from AXS MoneySavingExpert Forum Plans can . If buyers Payment Method provider does not remit payment, the transaction will be canceled. Have you tried to make a refund by clicking on the refund option? Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Besk vr hjlpsida fr mer hjlp och support. You may also be linked to a third-party site, which is not affiliated with our Service. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. A refund AXS the company right which she bought the tickets sent via an email telling. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Don't buy: why paying extra for some ticket insurance is - Which?