Thanks, I did that but I need to talk to someone higher. 221.3K Followers. Princess Cruises specialises in leisure, travel & tourism. The agent reinstated my cruise but did not reinstate the airfare. Mike 12, January 1, 2022 in Princess Cruises, Hi does anyone have an Email address for Princess complaints dept . It is now February! Instead of going through Dallas, they sent us through Chicago. These are the executive and customer service email and phone number contacts for Carnival Cruise Line brought to you by Elliott Advocacy. Fastest way to talk to a real Princess Cruise Line rep. The flyer I received had no EZ Air changed our original flights from SAT to Anchorage on May 25, 2022 for our scheduled land and cruise trip. We have had two several emails to customer relations in the past two months totally ignored other than the initial we received your emailresponse. CC Help Jenn This is how our Princess Cruise on Sapphire on the 20th Jan started.We arrived at the port at 12.30 to be told there was a docking delay but no details. #2. Too late now, of course, to do that. #7. Inability to contact customer relations. They are not about a minor issue. Average Salary: $5,000 to $7,000 per month. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Air and cruise booked through Princess. Vrbo took my $1,270! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 1. From its modest beginnings in 1965 with a single ship cruising to Mexico, Princess has grown to become one of the premiere cruise lines in the world. You're welcome! AIDA Cruises is the market leader in the . Jose Garcia Belustyak 26 years of customer service experience with a major European Airline. Email sent on 06 Oct 22 with multiple follow up . There are 2 ways to reach Princess Cruise Line across 2 communication modes: phone, web. We received an email response on November 2nd stating it may take an unusual time to respond. Director, Customer Relations 24305 Town Center . With 75 years in Alaska, we know every nook, cranny and crevasse. By the way here's some names of exec contacts if you need them: OMG - thank you for this, so helpful. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. SHEIN Australia. Therefore, you must create a separate request for each FCD holder. Now it wont refund my $3,606. Submit a complaint and get your issue resolved. Offering menu recommendations, answering questions and sharing additional information with restaurant patrons. Current hold time. Princess Cruises is an American cruise line owned by Carnival Corporation & plc. Can I get my 173,116 Chase Ultimate Rewards points refunded? Princess will pay a $40 million penalty- the largest-ever criminal penalty involving deliberate vessel pollution - and plead guilty to charges related to illegal dumping of oil contaminated waste from the Caribbean . 121 reviews. Posted December 9, 2020. Traveling with my 87 year old partner on South America Cruise Jan 20, Saphire Princess Santiago. 19952023, The Independent Traveler, Inc. Princess.com, Complaints dept Email address? Box 10238, Lake Buena Vista, FL 32830, Email: guest.communications@disneycruise.com. :D <customerrelations@princesscruises.com> Cato :) Completed Cruises ! We were looking forward to attend the party on the 22nd since we now are Platinum members, but we couldnt make it and I will explain below. (2P4N5X). Further details of Princess Cruises' soon-to-launch Sun Princess have been revealed and they sound incredible! Serving as president of one of Carnival Corporation's most iconic cruise line brands, Padgett will oversee all performance and operational functions of Princess Cruises and its global fleet . 240 Spoke to a representative at 11am who stated he would call the EN Route department and let them know of our delay. Refund requests are processed in the order received. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Please do not ever have your guests go through this horror again. Check out our directory. When you pay for it First time sailing with Princess. By Marketing for Princess Cruises Ms. Shelley Wise has been promoted to vice president integrated marketing (North America) for Princess Cruises accountable for brand marketing, advertising, consumer insights and analytics, creative services and direct . Lead Instructor- Training Team, Trans World . You can find contact details for Princess Cruise Lines above. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. But whats this $452 bill? Princess Cruises employs 11,383 employees. Services on board and customer services afterwards. 3, Nanjing E. Rd, Zhongshan Dist., Taipei City 10487, 191/1-2 Sathorn 12 RD, SOI Suksaviddhaya 2, Bangrak, Bangkok 10500, Thailand, Suite 408, Golden Business Center, 129-228 Port Saeed, Airport Road, Dubai POB 122028, Lavalle 462 2nd Floor, Buenos Aires, Argentina, C1047AAJ, Av. Cannot pick the choice of cabin I used to be able to because in my old age I need an accessibility cabin .The have all been most kind to me getting just what I need cannot speak more highly of them. Why is it taking so long to get a cruise refund? Started August 27, 2021, By Thank you, I'll try that. Princess Cruises is in leisure, travel & tourism sector. You can look up the proper booking number. 19952023, The Independent Traveler, Inc. Please note that requests will be processed within 10 business days and only cover Future Cruise Deposits purchased onboard a previous sailing. Out itinerary changed from Skagway to Icy Pt. Princess Cruises continues its multi-year, "Come Back New Promise" - a $450 million-dollar product innovation and cruise ship renovation campaign that will continue to enhance the line's onboard guest experience. I really need to send an email to Customer Relations and/or higher ups. was the 'complaint' an on ship problem not handled while on board ? Is this your company? The line's seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. We've listed information for river cruise lines here. July 22, 2022 I found out that I had no airfare as a result of a travel companion calling me to inform me of a flight schedule change notice that came via email. Date of experience: August 22 . But why cant I get a refund? 87th Avenue, Miami, Florida 33178-2428 U.S.A. or email us at: Sustainability@Carnival.com. Embarkation / Bar and fast food/ Customer service desk. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. What is Princess Cruise Lines's Facebook? 19952023, The Independent Traveler, Inc. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Whilst in isolation we did not find guest services very helpful spoken to 2 different supervisors about my anxiety on Email sent on 06 Oct 22 with multiple follow up emails - No Response from Princess in over 3 months. However, when the refund(s) had not arrived by 1 November 2020 I wrote to csteinke@princesscruises.com to enquire. September 28, 2010. Cruise with princess on Jan 7, 2023. Contact Information & Customer Service Escape completely on a Princess Cruise. Started August 27, 2021, By For pre-cruise support, please use our Live Chat. Check the section to learn more about which tools and technologies are used by Princess Cruises and how much is Princess Cruises . Princess Cruises is a public company. Years in Business: 63. Business Started: 4/7/1959. Services on board and customer services afterwards. This review was chosen algorithmically as the most valued customer feedback. At the very least, make you feel terrible so your dilemma doesnt seem so bad. Instead, without my knowledge she canceled the cruise and airfare. It's customerrelations@princesscruises.com . I am going to try to attach two documents showing that treatment. We sailed to Alaska in August, all excursions were prepaid. . Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. These cards were to be used for on board spending including all monies charged at the casino on board. Change of cruise - increased cost & reduced on board credit, Refusal to refund cost of excursions they cancelled, Euro mediterranean cruise - booking 3v9jdv, Princess Cruise Cancelled by Princess Aug 14/22. Please review the form below, we have highlighted the fields that need your attention. I will never use your product again. (Have a problem or complaint? How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Discuss the issues you have had with Princess Cruise Lines and work with their customer service team to find a resolution. WHAT? To contact us by phone, call 1-800-CARNIVAL. Please enable the cookies of your browser. Location of This Business. Princess canceled my cruise and airfare via email. She was interested, so we went on Princess' website and found the same itinerary, same number of days and on the same ship with the best beverage package and room for $1169.00 We received a casino offer from Princess, we have been going on Royal Carribean with a casino group, however we have been to Alaska and Panama Canal with Princess and had a very nice time, booked through a travel agent. This complaint was posted by a verified customer. Buenas tardes from sunny Puerto Vallarta! #5. Princess Cruise Lines - refused to refund our deposit! Powered by Invision Community. Email: cconsumerprograms@hollandamerica.com. Princess Cruise Lines information: contacts, address, founders, CEO, services, and products. Help! Together these brands account for approximately 70% of the Australian and New Zealand cruise passenger market, delivering memorable cruise holiday experiences close to . ), Address: Level 4, 1230 Nepean Highway, Cheltenham, Victoria 3192, Address: 1050 Caribbean Way, Miami, FL 33132, or https://www.azamara.com/email-us (online form), Address: Suite 12, Level 2, 35 Buckingham Street, Surry Hills, Sydney, NSW 2010, Email: info@blountsmallshipadventures.com, Address: Port Denarau Marina, Nadi, Fiji Islands, Email: reservations@bluelagooncruises.com, Address: 3655 NW 87th Ave., Miami, FL 33178, Phone: 800-764-7419 (pre-cruise); 800-929-6400 (post-cruise), Phone: 888-751-7804 (pre-cruise); 844-418-6824 (post-cruise), Email: CelebrityEngagementCenter@celebrity.com, Address: 246 Hartley Street Unit 2, Cairns, Queensland 4870, Phone: 1800 079 545 (Australia); +61-7-4040-9999, Address: 880 SW 145th Avenue, Suite 102, Pembroke Pines, FL 33027, Address: Gateway House, Stonehouse Lane, Purfleet, Essex, RM19 1NS, Address: 11755 Wilshire Blvd., Suite 900, Los Angeles, CA 90025, Address: 24305 Town Center Dr., Suite 200, Valencia, CA 91355, Email: cunard.com/en-us/contact-us (online form), Address: Guest Communications, P.O. Follow us on Facebook , Twitter , Instagram or TikTok for more daily fun. We have always been happy with the service until our last cruise. Booking # 2TWC7W Ok, Ill bite! Then the extreme unfriendly bar and fast food associates. Your agent (AON) received all required information and did not refund my costs. Please remember that this cruise has already been paid in full and deposits for excursions have been paid. Princess Cruises. Princess's lack of both caring to help clear up a customer complaint and apparent lack of concern about future business related to customer satisfaction and/or regulatory impacts, leaves very . By becki219, February 8, 2018 in Princess Cruises. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. B.A., University of Virginia. Can I get a refund for my Marriott Vacation Club Points? Note: Responses to email enquiries may take up to 7 business days. Click here to get notifications about new complaints of Princess Cruise Lines. The Princess Cruises Executive Team is rated a "B+" and led by CEO Jan Swartz. . Unfortunately, that itinerary was in flux and cut back before and during the trip. Princess Cruises. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We appreciate your patience in affording us the time to respond to your request. It's worth bothering the CEO of a huge company about. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Princess Cruise Lines, Featured Princess Cruise Lines complaints. We had two credit cards on file MASTERCARD under Brenda Rankine, and VISA under Wayne Rankine. Share your photos and videos with others to prove the truth of your words. I myself have booked three cruises at different times since January and experienced great customer service. Thank you so much for posting., You will be able to leave a comment after signing in, By Answered constant flow of customer calls providing Customer Service and Support. Features new to Princess include What sector does Princess Cruises operate in? On day 3 I contracted covid and no it is not your fault but how I Share your photos and videos with others to prove the truth of your words. Just enter your email address and click Submit. Based on our data team's research, Dragojlo Tomic is the Princess Cruises's CEO. Dec. 26/22 We went to guest services on the 5th floor of the ship and paid both our accounts off in full with cash. Address: Kintail House, Carleton New Rd., Skipton, North Yorkshire, BD23 2DE, U.K. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Princess Cruise Lines. What is Princess Cruises customer relations email address? Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. 24305 Town Center DriveSanta Clarita, CA 91355https://www.princess.com/, Main: (661) 753-0000Customer Service: (800) 774-6237, Monday Friday 6am 7pm Pacific Time (9am-10pm ET) Will this be the busiest spring break ever? Desired outcome: Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Princess Cruise Lines has an average consumer rating of 1 stars from 240 reviews. Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. The Icy Pt. Youll also connect with other readers who want to make the world a better place. Ok, I'll bite! it is customerrelations@princesscruises.com, You will be able to leave a comment after signing in, By See Princess Cruise Lines's portfolio on LinkedIn at. Many thanks for any info sent. Were always here to help. I cant make my cruise because of a hurricane. Ago 2013 - Mar 20148 buwan. AON said that my wife did not receive current medical treatment. Arizona. [protected]. Refund of our money for the cruise and all related travel expenses. Please refer to any communications you have received for more details on what expenses may be eligible for reimbursement. Mar 1989 - Mar 199910 years 1 month. Called back at 11:48am and spoke with another lady and told her we were Whilst on the Emerald Princess, I became ill with COVID and was in isolation for a week. ? Posted October 8, 2021. May. Member #'s [protected] & [protected] 1. Sapphire Princess Jan 20 2023. Our three-part series on solving cruise problems is a good place to start. For a look at Carnival through the eyes of our guests, visit Away We Go. Am I right? Recent Post by Page. When I asked the lady who had an American accent her location, she said she was in Los Angeles. You can also visit our Frequently Asked Questions. If you require immediate assistance, please call us at: 132488 or 1300 551 853. 24305 Town Center Drive, Santa Clarita, CA 91355, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST. Does she deserve a refund for this Princess cruise? Booking # 2TWC7W Should you require immediate assistance, please call us at 0344 338 8663, or visit our FAQ section. Our world headquarters are located at: 3655 NW 87th Avenue. Get Contact Info for All Departments. Princess Cruises headquarters is in Santa Clarita, California, United States. Please complete the form to request your FCD extension. Changes were made on 12/21/22 when I spoke to several people about specials you had starting on 12/14/22. Dear Princess Cruises. Address: Carnival House, 100 Harbour Parade, Southampton, SO15 1ST, U.K. Email: pocruises.com/contact-us (online form), Address: 408 Ave. du Prado, 13008, Marseille, France, Address: 24305 Town Center Dr., Santa Clarita, CA 91355, Email: book.princess.com/captaincircle/customerCare.page (online form), Email: rssc.com/about/contact (online form), Email: royalcaribbean.com/resources/contact-us (online form), Address: 2601 South Bayshore Dr., Suite 900, Miami, FL 33133, Email: info@ritz-carltonyachtcollection.com, Address: Saga Cruises, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE, Address: An der Alster 9, 20099 Hamburg, Germany, Address: 450 3rd Ave. W., Seattle, WA 98119, Email: seabourn.com/en_US/contact-us.html (online form), Address: 601 Brickell Key Dr., Suite 1050, Miami, FL 33131, Address: 333 Ave. of the Americas, Suite 2600, Miami, FL 33131, Address: 760 NW 107th Ave., Suite 100, Miami, FL 33172, Address: Level 8, 401 Sussex Street, Sydney, NSW 2000, Address: 5700 Canoga Ave., Woodland Hills, CA 91367, Email: vikingcruises.com/contact/contact-us.html#noscroll (online form), Address: 1000 S. Pine Island Rd., Suite 600, Plantation, FL 33324, Address: 3826 18th Ave. W., Seattle, WA 98119, Address: 2101 4th Ave., Suite 210, Seattle, WA 98121, Phone: 844-884-4649 (pre-cruise), 206-733-2952 (post-cruise), Email: info@windstarcruises.com (pre-cruise), GuestRelations@windstarcruises.com (post-cruise). #7. Started June 21, 2021, By Princess Cruise Lines to apply the appropriate credits back to both credit cards. Princess Cruise Lines currently employs approximately 30,000 people and has the following subsidiaries: Subsidiary. Saturday and Sunday 6am 6pm Pacific Time (9am-9pm ET), Primary ContactCollin SteinkeDirector, Customer Relations24305 Town Center DriveSanta Clarita, CA 91355[emailprotected], Secondary ContactLorna Warren Vice President Guest Services 24305 Town Center DriveSanta Clarita, CA 91355[emailprotected], Chief ExecutiveJohn PadgettPresident24305 Town Center DriveSanta Clarita, CA 91355[emailprotected]. Princess don't deliver what they promise. In We have been trying to book our next cruise on the Princess Ruby vessel, departing Galveston, TX on April 2, 2023. Princess Cruise Lines reviews first appeared on Complaints Board on Oct 30, 2006. The cruise line said in late March that some passengers and crew on the ship, then returning from a 15-day trip to the Panama Canal . Where is it? Not had a reply from the US one. For pre-cruise support, please use our Live Chat or call us at 1-800-PRINCESS (1-800-774-6237) . From guest services perspective, instrumental in seamless delivery of all refurbished and new builds ships into service. If you have not created an account with is or cant remember your login info, please fill out the form below for assistance. Book your Princess MedallionClass vacation today! Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? I had it today now I cant find it. Received confirmation. Here, we offer a roundup of dozens of mainstream, luxury and expedition cruise lines from all over the world, with key contact information including snail mail addresses, customer service phone numbers and email addresses. Princess Cruise Lines employees rate the . The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. While there are plenty of resources for those of us with cruise questions -- resources such as .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}travel agents, Cruise Critic's editorial features and our message boards -- sometimes you just need to get in touch with your cruise line. Claim it and get a lot of features. We received a "Casino Award" of a FREE balcony room plus other benefits based upon our previous trip that departed on 12/29/2022 from Galveston, Texas on the Ruby Princess. In 2001 she was appointed vice president of strategy . Princess Cruises has received 1.15 out of 5 stars based on 31 Customer Reviews and a BBB Rating of C-. Occupation. Free Balcony Upgrade on 2023 Alaska Cruises. By Proceed to Captain Circle Home >> Princess Cruises has 30,000 employees, of which 24 are in a leadership position. I canceled a cruise last august, due to a medical emergency. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Check the section to learn more about which tools and technologies are used by Princess Cruises and how much is Princess Cruises oriented towards technology. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. MedallionClass App before you sail. bluenote5. We are working hard to make sure every request is handled accurately and efficiently. These Britrail England Flexi Passes are taking forever to refund. 19952023, The Independent Traveler, Inc. How Has Cruising Changed for You Over the Past 25 Years? Here, we offer a roundup of dozens of mainstream, luxury and expedition cruise lines from all over the world, with key contact information including snail mail . Twitter; blog; Toolkit. Since you are the agent who sold me the insurance, I now fully expect you to make me whole. On February 1, 2023 be booked the award and received a confirmation We are Platinum level Princess cruisers. Called Princess and no answer until 11am EST. Login here to update your account information and/or contact preferences. All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below. Were always here to help. Hello; The process to resolve the problem as explained below began on January 7, 2023. Remind me when call center opens. CC Help Jenn Im dying to know your what your problem is so others, myself included, can chime in and solve your situation. Check out Princess Cruise Lines's Instagram pictures and videos at. Brenda Rankine It took awhile to get the calls but they did happen. Experience and Skills Required: Candidate should have at least five years of management experience in a cruise line or luxury hotel environment. 3 hours ago, PescadoAmarillo said: We have had two several emails to customer relations in the past two months totally ignored other than the initial "we received your email"response. The Princess Cruises management team includes Brian O'Connor (The Protocol School of Washington), Denise Saviss (Vice President, Entertainment Experience at Princess Cruises), and Ed Ramaekers (Vice President Technical Operations) . Glenn. Customers calling from outside the US or Canada can use one of the numbers below: US & Canada: 800-338-4962. We were not able to submit your information because there was incorrect or missing information. I think its guestrelations@princesscruises.com. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. Carnival House, 100 Harbour Parade, Southampton, SO15 1ST. Princess Cruises - come back new . They take the comment cards very seriously & you'll get results quickly. becki219, February 8, 2018 in Princess Cruises. 19952023, The Independent Traveler, Inc. Princess Cruises uses 10 email formats: 1. first_initial last@princess.com (90.6%). Princess Cruises - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. 16, 2012 -by Captain Meyers Newport Beach California. Wheres my airline ticket refund from GotoGate? She is the Group President of Holland America Group, responsible for Princess Cruises, Holland America Line, Seabourn and P&O Australia, as well . Group President of Holland America Group (HAG) Spouse. I called Princess to confirm receipt only to find that my booking did not exist. News Center; The Love Boat; Fast Facts; News Releases; das Americas, 3959 Loja, 206 Barra Da Tijuca, Rio de Janeiro, RJ, 22631-003, Brazil. Machu picchu land tour and cruise 1/20/23: the good, the bad and the ugly, - A 12-day cruise around the British Isles with the Orkney Islands on the Emerald PrincessBooking 3P6DMV Princess leaving Southampton on 26th June 2022, Online help and assistance not very accurate or people friendly, Not receiving a full refund due to claim AON, Read full review of Princess Cruise Lines, Embarkation / Bar and fast food/ Customer service desk. Booking 3P6DMV I immediately called Customer Support, spoke with an agent and she told me she would extend the due date until July 19. Thank you Princess Cruises employees rate their Executive Team in the Top 20% of similar size companies on Comparably with 10,000+ Employees. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. LauraS Powered by Invision Community. Cruise Line Santa Clarita, CA princess.com Joined November 2008. Awarded Worldwide Hotel Operations Employee of Year in 2006 based on . Typical Rank: 3 to 3 1/2 stripes. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Email this page; Print this page; https://bit.ly/376NsD4. . You had sent several emails to me regarding this. Welcome to the Princess Cruises Facebook page! Menu. Future Cruise Deposits (FCDs) are created per person. Warren brings to Princess Cruises more than 17 years of experience in the cruise industry. Princess Cruise Lines deals in the Travel Tours industry and offers products such as Cruises According to the latest report, Princess Cruise Lines has generated $4.229 billion (net). More Information. Where were the necessary crowd controlling measures? What industry does Princess Cruise Lines compete in? My mother is terminally ill why wont Princess refund her cruise? My suggestion is to ask to speak to a supervisor while on the phone call. As of yet, Princess Cruises has not applied the credits back to the Mastercard for $700 or the Visa for $1,200. MIAMI (Oct. 12, 2021) - Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world's largest cruise company, today announced John Padgett as president of Princess Cruises, effective immediately. 14, 2012 -by bill roullard. Covid and staffing aside this company is a disgrace. If you would like to update or view an existing booking: please contact our team at Elliott Advocacy through this form. Search. Book now with fares up to 30% off and you'll also receive a free balcony upgrade, up to $400 onboard credit and more. Australia: 1-800-156-436. While 800-774-6237 is Princess Cruise Line's best toll-free number, there are 2 total ways to get in touch with them. Click here to get notifications about new complaints of Princess Cruise Lines.