Definite miles better than the outfit I booked with last year. If the delay is more than double the times set out above, The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). We remain at your disposal. Here are 8 tips for writing great reviews. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Kind regards, Maya from Direct Ferries. more. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Please don't hesitate to contact us, if you have any queries. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Kind regards, Maya from Direct Ferries. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Thank you for booking with Direct Ferries. If I misspell my name, is correction required? The booking process was smooth and simple to follow. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. We often link to other websites, but we can't be responsible for their content. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Don't really get your point. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. WebMessages 12. All rights reserved. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Dear Stewart, Thank you for contacting us. Please note that a small cancellation fee of 6 (euros) per booking applies. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. This is why we offered you the closest alternative available we found with the ferry company you chose. It's a workaround but WAY cheaper than cabs. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. If your question isn't answered then please Contact Us. pack jumper cables, ice scraper, warm clothing, snacks and water. Thank you for booking with Direct Ferries. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Just going round and round in circles with their staff via email. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Your help will truly be appreciated. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Really poor service - i would have nothing to do with this company. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. You can check the status of your refund using IRS Wheres My Refund? Subscribe to customized emails to help you know before you go. The most USELESS COMPANY EVER!!!! If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. I had the same problem with P&O and vouchers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Less than 24-hours or failure to show for travel. If you make a mistake when booking online, you can cancel your booking at no cost Modern excavations have raised the possibility that the name It goes against our guidelines to offer incentives for reviews. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. How cool is that? Please don't hesitate to contact us, if you have any queries. Each ferry company has its own cancellation policy. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Please do not hesitate to send us a message or give us a call. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. To get to other parts of Desaru, you can easily book a Grab. . However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. I made reservations Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. If you do prefer to contact us in writing, our postal adress is: We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Verification can help ensure real people write reviews about real companies. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Less than 24-hours or failure to show for travel. I got the cash but obviously just the value of our cancelled tickets. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Click on a category below to reveal the related questions. Maybe down to mobile network delays but thought I should let you know. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. We are easy to contact through our contact form on our website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. They never respond to mails and have no phone number. Receive current traffic conditions, mountain pass reports, construction updates and more. I appreciate that they are extremely busy atm , but find this unacceptable. I will never use this company again Report this review Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. We do care about our customer and completing all amendment requests that we receive. Booking a ferry online is cheap, easy and fast with Direct Ferries. Having help to step onto and off the boats were very helpful and appreciated. Choose euro tunnel best service. I have booked a trip to/from the UK (from Hoek van Holland). Diabolical way to treat disabled, limited income people , or even anyone!! WebYou cant reach them by phone which is a problem if you need acute help. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Direct Ferries Limited has its registered office in London, United Kingdom. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. The transaction currency used on our website is the euro (). Do you mean direct ferries are trying to alter the contract or the op?. Terrible service, maybe not a scam but don't use them. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. WebWill I get a refund if I cancel my booking? WebPlease use the contact form on our website to request a ticket change. Wondering what happens if your ferry travel plans change? Could be a little clearer to help new customers. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. 2-3 Three Rivers Business Centre, Felixstowe Road. WebIf you decide that you do not wish to keep the building. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Dear customer, Many thanks for your review! Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. or submit an enquiry. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. For contact details visit our contact us page. What restaurants are near Direct Ferries? Instead we have an inside room. Find out how we combat fake reviews. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere We are both english and always lived in England Direct Ferries have no phone available to discuss. EVER! By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Although the responses were generally quick I had much correspondence from many different agents. I am now writing direct to their registered office. Direct ferries is refusing a refund even though we are in lock-down. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. We booked with Direct Ferries, tried to amend it a few weeks before travelling. WebScore: 4.3/5 (13 votes) . Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. They said it would take 48 hours to confirm. Companies can ask for reviews via automatic invitations. Re: Uber service at RSW 5 years ago. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Made the booking and ended up feeling very happy that it was so easy. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. For account users: To log into your account click the sign in link at the top of. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE According to Desaru Coasts website, therell also be a bus station coming soon. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Go direct to the ferry operator. I have bought it carefully, I have checked my email, spam etc. Brittany Ferries issued us with credit notes. We are very sorry that you are not happy with our service. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Find out what it's like onboard the ferries before you travel. Phone. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Anyone can write a Trustpilot review. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Thank you. six hours for a journey of more than 24 hours. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Googled other phone numbers - all disconnected. Please note that we can be contacted through our contact form on our website. Find ports, routes and lots of useful information to help you plan your trip. We use dedicated people and clever technology to safeguard our platform. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. I have travelled many times ever since my first positive booking experience. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure.