Guide to BT Business Hybrid Connect. >. Slide the two parts of the hubs plug together until they click into place. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. At conservative gathering, Trump is still the favourite. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Thats great to here. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Enter the admin password. 01-10-2020 2) ClickWireless. Been running flawlessly for 2weeks now since running the system in this set up. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. AP mode is preferred if you have a ISP modem/router that can't be bridged. How do you turn off wifi? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). - edited The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Simply connect a 3rd party router to any LAN port on the hub. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. BT is offering firmware updates to those affected. The router is now displaying hidden ssid. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Copyright Expert Reviews Holdings Ltd 2023. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. I'll try and check later this week against a spare BT Business Hub 5 model. Enter the username and password for your BT Smart Hub 2 router. There are at least adozen other things that also result in the same situation. 01-10-2020 "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Connect using the QR code The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Connect the cable to the hub's power port, plug it into the wall and switch it on. 01-10-2020 Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Let's take a look at the legacy BT routers that are still capable of getting you online. This should explain it. It also has 4 Gigabit LAN ports. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Go to My Network. ensure Sonos all working correctly via boost with 5ghz still turned off. Microfilters: Why do you need them? This will open the Hub manager. Although a free Sonos Boost sounds like a great thing. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Maybe this is a shoal of red herrings! - edited So first step is to go to a PC or a mobile device that has a web browser that's usable. Find out which main phone socket you have Find out about your Openreach modem Yes its not ideal. The BT Home Hub 2.0 was a combined wireless router and phone. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Baldrick1. There are simple ways you can boost performance and get the best from your broadband. Therefore, it costs more money and were stuck in the contract till 2023! Navigating ones way through these conflicting accounts is not easy. Bridge mode does appear to exist on the Smart Hub. Pretty obviously really if I look at an old BT modem. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. I also want to be able to repair and modify the frame. MacBook then doesn't work. Please try again in a few minutes. Your broadband can be activated any time up to midnight. Time will tell if this is a permanent fix but its worked this evening. 10:43 AM. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. At the bottom is a setting for Bridging. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Vodafone Broadband: Great prices but at what cost? If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. The router is now displaying hidden ssid. Im glad you got a fix, but thats a completely different issue that results in the same symptom. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Re: BT smart hub - hidden bridge mode menu ? If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Steps taken from a post on the BT Community. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Assuming it will work on the business hub though as it's a visible option. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. I have an update to share with you all regarding this issue. Then use the Orbi router in router mode. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! 4) Enter the Admin password. - edited Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. The setting is on a page hidden on the home version. Solved! This topic has been marked solved and closed to new posts due to inactivity. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. We'll send you an e-mail with instructions to reset your password. Then, for your static IP block, enter your router's address and subnet mask. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. How can I turn it on and off? 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. 1 user liked/thanked this post: Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. However, abnormal sac size occurs in approximately 17% of pregnancies. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. I shouldnt have to have 5Ghz permanently switched off. 11-05-2020 BT have advised me this a fix should be out this week. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. This topic has been closed for further comments. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 I would still prefer to just hook my superior router . ? Ive got a man from BT ringing me during the week so I will report back what happens. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. 01-10-2020 You would not need to connect between the two wireless networks then, avoiding the broken code in the router. At the bottom is a setting for Bridging. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Can anyone confirm it works? I have disabled the bt fon and bt wifi to reduce my home network clutter. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 My router is getting blocked despite following all the advice above and anything I could find online. Read about our approach to external linking. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. 9:48 PM. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Enter http://192.168.1.254 into the address bar to go to the management page. Works fine. Fix problems or report a fault with our troubleshooter. Download the My BT app to check your bill, test your speeds and activate your internet security products. Announcements, Guides & Community Updates. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. This will open the Hub Manager. Can anyone shed any light on this? This will take to a status screen. Web admin interface of the BT Smart Hub 2 router. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Can Nigeria's election result be overturned? Insert the other end of the broadband cable into the Broadband socket on your hub. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. If you have changed it and now forgotten it, you can use the. I don't think the workaround for modem mode works. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? This isnt a viable long term solution though for me. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. If you turn it off, we might think there is something wrong with the line. Ive had the cant find Sonosproblem for a couple of weeks. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Guide to the BT Business Smart Hub 2. This complaint isnt resolved for me. BT Smart Hub settings - make your router faster and less annoying. Do I need a WiFi 6E router to use WiFi 6E products. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Check out our other help articles. Expert Reviews is a registered trade mark. Simply connect a 3rd party router to any LAN port on the hub. 11-05-2020 Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Manage your account Change the Hub Gateway IP address to 192.168.2.1 Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. ), on They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box.