444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. What are the time slots for Openreach engineer appointments? The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Openreach trainee engineer interview - Page 30 - BT Community That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Solved: Invisible hole diggers - BT Community - BT Broadband What are the time slots for Openreach engineer appointments? It was reported a yesterday (I think). They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. BT and Openreach workers stage second strike over pay This cookie is set by GDPR Cookie Consent plugin. 01-04-2021 Civil Engineer Jobs | Openreach So we have a line that works upstairs but he has broken the one we want downstairs. It was reported a yesterday (I think). Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Noisy faults often dont show up on a line test result. Again, no one turned up. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. This has been a nice experience and I wish the best to Arran in finding work.. Well arrange a convenient appointment when both you and the engineer are available. At conservative gathering, Trump is still the favourite. Compiled by Patrick Collinson. Register (or login) on our website and you will not see this ad. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. BT promised two engineer appointments but no one turned up. Read about our approach to external linking. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans on And once you've got some experience under your belt, there should be opportunities for overtime. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. BT Openreach Engineer - if you can't book a visit try an independent The cookie is used to store the user consent for the cookies in the category "Analytics". My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Help and support; Contact BT; Back. Suggest you contact openreach as this is BT Retail /Consumer forum. Your working hours Our engineers work 37.5 hours a week. It does not store any personal data. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. 2023 BBC. Job Responsibilities: Undertake poling when required Work on Include an address and phone number. This is a very common mistake made worse by the press. Can Nigeria's election result be overturned? So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. If you already have an ONT, its very quick to get connected. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Engineers from Openreach managed to cut our telephone line while they were working on our road. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Announcements, Guides & Community Updates. Its not BT Openreach, its simply Openreach, a BT Group company.. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Mar 2018 - Present5 years 1 month. Come home no Internet. Contact from abroad. Training is rushed, clothing is poor and supervisory support is weak. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? The cookie is used to store the user consent for the cookies in the category "Performance". They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Fibre Engineer - jobs.bt.com Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Well let you know if this happens. In your case, communication between the two appears to have broken down badly. More strikes are planned in the coming weeks in the rail dispute. . If you aren't available, someone over 18 will need to be around. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. There's more to Openreach than meets the eye. But opting out of some of these cookies may affect your browsing experience. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. . Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Find out more about the BT Business app and how to download it. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Their service has stopped working and it is not fully fixed after two full working days. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. BT. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact &
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bt openreach working up a pole today. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Within 10 working days, Openreach will have completed their survey. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Overtime is usually available so the minimum . The fault isnt due to fair wear and tear. Do I have to pay for this visit? https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. 30-03-2021 The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Now there is light at the end of the tunnel! Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Simon Donegani - CER / Field Insights - North England - Openreach Please only call if you have a letter from the government saying you are high-risk. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. It says: Were very sorry about the problem with NJs broadband service. What is BT Openreach? Everything you need to know During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Apprenticeships. Thousands of members of Communication Workers Union will take action for 24 hours. I could not recommend working for BT Openreach at all. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Contact BT. @bt_uk. the home, For
The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. We use cookies to optimize the website, no personal information is stored. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. This field is for validation purposes and should be left unchanged. Read about our approach to external linking. Sustainability, Northern
Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . First, Openreach will send an engineer to assess how much work is needed. BT. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. When you contacted BT, it said it had not booked that engineer and did not know about the work. The phone stopped working, and our broadband was down for about three hours but then came. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Openreach aims to connect 20. I also get time for classroom learning which hopefully . The ISP said it can take up to 72 hours. Thank You). Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Openreach on LinkedIn: #weareopenreach | 17 comments So, here's where it all started working as a Phone Engineer. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Micky37 I saw one at a cabinet last Sunday afternoon. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. @katenoblett. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). 2. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Within 10 working days, Openreach will have completed their survey. It also insists that the line is properly fixed. Youll be sent a new hub, so keep it somewhere handy. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. You might not need a visit, just the right advice and help to identify the problem! 30-03-2021 The application process - Apprentices - Early careers - BT Huge 130m Boost for Grain's UK FTTP Broadband Rollout Hey,@zoni23welcome back to the community. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. The fault is due to theft, loss or removal of equipment. 15h06. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. @XRaySpeX . I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Normal for Openreach is 5 days a week 7.12hours a day. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. How are the working hours at Openreach? | Indeed.com Well let you know how quickly you could be up and running when you order fibre broadband.